Refund & Cancellation Policy

Effective Date: September 1, 2026

Revision ID: refund-2026-09-01-4ce1e86ed63c

Status: Final and published.

1. Transaction-Specific Terms

The refund and cancellation terms shown in the accepted order, Project Addendum, and Payment & Transaction Terms apply to the specific product. Any limitation applies only to the extent permitted by law and never removes a mandatory cancellation, refund, remedy, warranty, or consumer right.

2. Digital Products, Custom Services & Subscriptions

A disclosed fee for a digital product may become non-refundable after delivery or access, and a disclosed fee for custom work may become non-refundable after clearly defined work begins, except where the company fails to supply the contracted item, the item is materially nonconforming, the charge is unauthorized or erroneous, or applicable law provides a remedy. Subscription cancellation stops future charges and takes effect as disclosed at signup; access and any prorated refund depend on the accepted offer and mandatory law. Cancellation must be available through a simple method appropriate to the signup channel.

3. Physical Goods and Third-Party Fulfillment

For physical goods, the product-specific terms must state order acceptance, availability, shipping estimate, delay procedure, cancellation window, return window, condition requirements, return costs, exceptions, and warranties. A supplier or carrier may fulfill an order, but the seller identified at checkout remains responsible to the customer unless the transaction disclosure clearly identifies another seller.

4. Billing Errors, Non-Delivery & Refund Method

Verified duplicate or incorrect charges, unauthorized payments, and payments for items the identified seller did not provide are reviewed under the accepted order and applicable law. Approved refunds are ordinarily issued to the original payment method. Klic Global LLC may state when it has submitted a refund, but the time it appears in an account depends on the processor and issuing institution and is not guaranteed by this policy.

5. How to Request a Refund or Cancellation

Use the cancellation control provided with the product or contact support@klicglobal.com or +1 (307) 412-3454 with the transaction reference and request. Do not send a full card number or security code. The company will acknowledge and decide requests within the period disclosed for the product or otherwise within a reasonable period required by applicable law.

6. Billing Disputes

Support is available to investigate billing issues. Using support is optional and is not a condition or waiver and does not restrict any right to contact an issuing institution, payment provider, card network, regulator, or court, or to bring a chargeback or other claim within an applicable deadline.