Refund & Cancellation Policy

Effective Date: January 1, 2026

Revision ID: refund-2026-01-01-c2e427887bd5

1. Consultancy, Advisory, and Administration Fees

All fees cleared to Klic Global LLC for platform access, application engineering, document preparation, and logistical advising remain strictly non-refundable once administrative work processes have initialized, independent of admission parameters or third-party immigration outcomes.

2. Digital Products & Subscription Services

Recurring subscriptions to our software platforms and analytical tools may be cancelled at any time through the user's account interface; cancellation halts future billing cycles, and access continues until the conclusion of the active billing period. Fees already cleared for elapsed or active billing periods, digital deliverables, and consumed platform outputs (including alerts, analyses, and reports) are non-refundable once delivered or accessed, given the immediate and irrevocable nature of digital consumption.

3. Housing Coordination & Booking Protocols

All programmatic cancellations or allocation re-adjustments related to student housing placements are bound explicitly by the regulatory cancellation rules set forth by local accommodation providers. In the event of a statutory visa denial, users must file verified proof of denial to our help desk a minimum of fourteen (14) days prior to the designated occupancy date to facilitate potential security deposit recovery, subject to administrative review fees.

4. Statement Descriptor

Charges processed by our company will appear on bank and card statements under a descriptor referencing "KLIC GLOBAL" or "KLICGLOBAL.COM". If you do not recognize a charge, please contact support@klicglobal.com before initiating a dispute so we can investigate promptly.

5. Billing Errors & Duplicate Charges

Notwithstanding the foregoing, verified duplicate charges, demonstrable billing errors, and payments for services that Klic Global LLC failed to deliver will be refunded in full to the original payment method, typically within 5-10 business days of verification.

6. How to Request a Refund or Cancellation

Subscriptions may be cancelled directly through the user's account interface at any time. Alternatively — and for services without an account interface — refund and cancellation requests may be submitted to support@klicglobal.com or by phone at +1 (307) 412-3454, including the transaction reference, account email, and the grounds for the request. Requests are acknowledged within 2 business days and resolved within 10 business days. Approved refunds are issued exclusively to the original payment method.

7. Billing Dispute Resolution

Consumers agree to first contact Klic Global LLC support channels to resolve any billing dispute before initiating a chargeback with their financial institution, allowing us a reasonable opportunity to investigate and remediate. This does not limit any statutory rights the consumer may hold under applicable law.